FAQ



(Frequently Asked Questions)

Q: How often will you clean my windows?

A: Everyone has different budgets, and some people are more particular than others. We are usually in a given area every 4 weeks, so you can choose any multiple of 4 weeks.

One off clean. We understand that not everybody requires a regular service so we can offer the service of a One off Interior or Exterior Window Clean this is for End of Tenancy Cleaning, Selling your Home, Special Occasions and Builders Cleans.

Q: What methods of cleaning do you use?

A: We use both the traditional and pure water cleaning method and can discuss your requirements, letting you decide which method you would prefer. Traditional window cleaning methods are preferred wherever possible, along with water fed pole systems where access is difficult.

Q: Will my window sills be cleaned?

A: Absolutely. We will clean window sills and frames every time we do your windows and this is included in the price.

Q: Do you offer an internal window cleaning service?

A: Yes, we do.

Q: Can you clean windows that are above my conservatory?

A: Yes we can reach windows that are positioned above conservatories by using our reach & wash system (water fed pole). If there are any windows we are unsure about, we will discuss this in the quotation stage.

Q: Do you have liability insurance?

A: Yes, we are fully insured.

Q: Can you clean my windows when it’s raining?

A: The answer to this is simply: Yes!!  It’s just a myth that windows cannot be cleaned in the rain, or that they get dirty as soon as it rains again.  Rain is about 20 tds (as opposed to your average tap water being about 200+), so it doesn’t normally get windows dirty. We find windows get particularly dirty when it is windy, as it blows dust and pollen onto the windows, then, when it does rain, the rain leaves droplets in the dirt already on the window.  Once we have cleaned your windows, there is no dirt on the windows for the rain to leave marks on. However if any customers have any concerns with any work that we do, whilst raining or not, we offer our personal guarantee that we will call back, free of charge to redo any windows that you are not entirely happy with. Our business thrives and grows on 100% customer satisfaction.

 Q: Are your quotes free?

A: All our quotations are free and have no obligations. Once a price has been established, we will advise you and then a clean date can be agreed once both parties are happy.

Q: How much do you charge?

A: Every job is different so we need to quote on an individual basis.

Q: Do you only clean windows?

A: No – we clean conservatory roofs, solar panels, gutters, fascias etc. – if we can reach it, we can clean it!

Q: Do you clean solar panels as well?

A: Yes, we do.

Keeping your solar panels clean and clear keeps them working at their maximum potential.

South Lakeland Window Cleaning Ltd  provide a solar panel cleaning service throughout South Lakes.

Our expert team of cleaning professionals are specially trained in cleaning solar panels to ensure they don’t cause any damage to the panels and to leave them looking as good as new.

Q: What makes you different to everyone else?

A: At South Lakeland Window Cleaning Ltd we are genuine, honest, trustworthy, reliable, and friendly, we like a chat, but most importantly we enjoy getting your windows, gutters, soffits, facias and conservatories clean. We love to see the transformations from dirty to shine.

Q: Are you reliable?

A: Yes we are reliable. Customer satisfaction is our main aim and with this in mind we strive to maintain the consistency of our visits.

Q: What hours do you work?

A: 8.00am to 4.00pm Monday to Friday.

Q: We always have our rear gate locked!

A: In most cases we can still clean the rear of the property by using step ladders to gain access, but if a key or combination can be provided it would make our job easier. Individual requirements can be discussed when we quote.

Q: How do I pay you?

A: Most our customers pay on the day of clean. If you are out when we call, you can send us payment by cheque to our address, drop payment off or use BACS.

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